Salesforce Company India, salesforce customization
   
Salesforce Company India, salesforce customization

Salesforce is an on-demand Customer Relationship Management (CRM) solution vendor. According to their website, more companies use Salesforce than any other on-demand CRM

  • Keep agents productive
  • Reduce service costs
  • Satisfy every customer
  1. Salesforce.com Capabilities
  2. Our Salesforce.com Capabilities
  3. Salesforce Benefits
  4. Salesforce Team

Salesforce Capabilities

Salesforce Technology is a better way to run your business.Instead of running your apps yourself, they run on a shared data center. When you use any app that runs in the cloud, you just log in, customize it, and start using it.

  • Implementation and Customization of Salesforce.

    • Providing complete Salesforce.com Design, Customization, Integration and Training Services to maximize your Salesforce investment.
    • The Salesforce Implementation solution is designed to help your organization find and utilize salesforce.com to its fullest extent
    • We specialize in Salesforce customization (Partner Portal, SFA, and Customer Portal), Apex, Visual Force development and Data/application integrations with various systems
  • Expertise in Integration of Salesforce with other Disparate Systems

    • Force.com dramatically reduces the effort to integrate with either on-premises applications including Microsoft, Oracle, SAP, or other third-party solutions and external cloud services such as Amazon Web Services, Facebook, Google AppEngine and Twitter.
    • More than half of all traffic on the Force.com platform is system-to-system integration, making Salesforce.com the most trusted and successful enterprise API in the market.
  • Development on the Force.com Platform (using VF Pages, Apex Classes, Triggers, Components, Custom Settings,Templates)

    • We are experts in Salesforce.com development, integration, and portal work.
    • We have worked extensively on Apex Web services, Visualforce Pages and Custom Controllers, Apex triggers, Apex test classes, and Custom buttons.
    • We have implemented Customer Portal and Partner Portal utilizing Salesforce Content.
    • We have setup complex approval processes and reports on Salesforce.com
  • Implementation and Customization of App-Exchange

      AppExchange as a platform falls into one of the key categories:
    • Customization:

      The AppExchange platform provides features that make it easy to modify Salesforce applications, such as Salesforce SFA or Salesforce Service & Support, to meet unique business requirements
    • Integration:

      Salesforce is typically used to manage customer-facing processes and information, so users frequently want to connect that customer, sales, and support data with back-office ERP and accounting systems
    • Application Creation, Development, and Distribution:

      The most powerful way to take advantage of the AppExchange is to use its capabilities — the same ones that support the easy customization and integration of Salesforce apps — to create entire new on-demand applications, such a new bug-tracking system or a recruiting management application
  • Salesforce Standard Objects - Account, Contact, User, Opportunity, Lead & many others

      Salesforce has a set of standard objects. A very high level overview of these objects is included below.
    • Account:

      Individuals or companies involved in business relationship. These could be customers, partners or competitors.
    • Contact:

      Individuals within an account
    • Opportunity:

      Potential revenue generating activity or event
    • Case:

      Description of the problem that a customer may have raised.
    • Solution:

      Description of an issue and its resolution. Solution knowledge base refers to collection of all solutions in an organization.
    • Forecast:

      Estimated quarterly revenue of an organization.
    • Document:

      These are stored in folders. Folders determine access to the documents.
    • Report:

      Analysis of data stored in standard or custom objects.
    • Dashboard:

      Groups of charts or graphical data generated from reports.
    • Activity:

      These include tasks and calendar events.
    • Product:

      Items that are sold to the customer.
    • Campaign:

      Marketing projects.
    • Lead:

      Companies that may be interested in the product.
  • Salesforce Custom Objects - Sponsor, Matrix & many others

      AppExchange as a platform falls into one of the key categories:
    • We Create and use Custom Object as per the business Requirement
  • Salesforce Data Management / Data Loader

    The Apex data loader is an easy-to-use, highly scalable data management tool that can perform large uploads of data, mass updates, mass deletes, and exports for any object (Salesforce, Support force, and custom objects). This feature is available in Enterprise and Unlimited Editions.

      Feature Details:
    • Easy-to-Use Wizard
    • Reusable Maps
    • Large File Support
    • Extraction Capabilities
    • Command Line Interface
  • Bulk API : Handling of Bulk Data

    • The Force.com Bulk API is based on REST principles, and is optimized for loading or deleting large sets of data. Force.com Bulk API allows you to query, insert, update, or delete a large number of records asynchronously by submitting a number of batches which are processed in the background by Salesforce.
    • The SOAP-based API, in contrast, is optimized for real-time client applications that update small numbers of records at a time. Although the SOAP-based API can also be used for processing large numbers of records, when the data sets contain hundreds of thousands of records it becomes less practical.
    • The Bulk API is designed to make it simple to process data from a few thousand to millions of records.
    • The easiest way to use the Force.com Bulk API is to enable it for processing records in Data Loader using CSV files. This avoids the need to write your own client application.
  • Apex Scheduler and Batch Process

    • A Force.com developer can now employ batch Apex to build complex, long-running processes on the Force.com platform. For example, a Force.com developer could build an archiving solution that runs on a nightly basis, looking for records past a certain date and adding them to an archive. Or a Force.com developer could build a data cleansing operation that goes through all Accounts and Opportunities on a nightly basis and reassigns them if necessary, based on custom criteria.
    • Batch Apex is exposed as an interface that must be implemented by the Force.com developer. Batch jobs can be programmatically invoked at runtime using Apex.
  • Multi -Threading

    Force.com is based on a multitenant architecture that makes it more secure, reliable, and elastic than just about anything else on the market.

  • Customization and Integration of Salesforce Apps (Both Standard and Custom Applications.

  • Web Services

      There are two Force.com Web services for which you can obtain WSDL files for API access:
    • Force.com Enterprise WSDL :

      This API is for most enterprise users who are developing client applications for their organization. Force.com Enterprise WSDL provides information about your schema, data types, and fields to your development environment, allowing for a tighter integration between it and the Force.com Web service.
    • Force.com Partner WSDL:

      This API is for salesforce.com partners who are developing client applications for multiple organizations. As a loosely-typed representation of the Salesforce object model, the partner WSDL can be used to access data within any organization.
  • Rest API

    The REST API provides a clean and simple approach to integrating with the Force.com platform. As a Force.com developer, you will be able to access your data using simple HTTP methods, using either XML or JSON formats, making this an ideal API for developing mobile applications or external clients.


      Here are some of the benefits of using the REST API in your integrations:
    • Ubiquitous Access:

      You can use standard HTTP method call-outs, available on every language and platform, to make requests and retrieve information from Force.com.
    • Standards-Based Security:

      Utilize the OAuth protocol for authenticating your REST calls.
    • Data Model:

      The REST API uses the same data model and standard objects as those in SOAP-based web services.
    • Flexible Formats:

      The REST API supports both an XML serialization as well as the JSON format.
  • Security Control and Manage Users

    • Force.com provides a flexible, layered security framework that lets you share different data sets to different users. Application administrators can easy create profiles, roles, hierarchies and rules that are enforced in the user interface, reports, dashboards, search results, and the API.
  • S - Control

    • Represents a custom s-control, which is custom content that is hosted by the system but executed by client applications. An s-control can contain any type of content that you can display or run in a Web browser.
  • Salesforce Object Query Language (SOQL)/Salesforce Object Search Language (SOSL)

    • SOQL statements evaluate to a list of sObjects, a single sObject, or an Integer for count method queries.
    • SOSL statements evaluate to a list of lists of sObjects, where each list contains the search results for a particular sObject type. The result lists are always returned in the same order as they were specified in the SOSL query. SOSL queries are only supported in Apex classes and anonymous blocks. You cannot use a SOSL query in a trigger. If a SOSL query does not return any records for a specified sObject type, the search results include an empty list for that sObject.
  • Email Administration and Attachment

    • The email tools provided by Salesforce help you plan and execute high-impact email campaigns targeted at prospects and customers. Salesforce also includes integrated response tracking to help you easily measure the results of your email campaigns.
    • Attachment represents a file that a User has uploaded and attached to a parent object.
  • AJAX

    • The AJAX Toolkit allows you to issue synchronous or asynchronous calls. Asynchronous calls allow the client side process to continue, waiting for a call back from the server. To issue an asynchronous call, you must include an additional parameter with the API call, referred to as a callback function. Once the result is ready, the server invokes the callback method with the result.
  • JSON, JSON-Object

    • Using JSON RESTful Web Services with Salesforce.com opens up your org to number third-party integration opportunities (Google, Yahoo!, Flickr, bespoke, etc.).
  • J-Query

    • jQuery is a fast and concise cross-browser JavaScript Library that simplifies HTML document traversing, event handling, animating, and Ajax interactions for rapid web development.
  • Field-Sets

    • Field set is a grouping of fields. Field sets are referenced in Visualforce by combining the $ObjectType global variable with the keyword FieldSets.
  • Custom Sharing Rules

    • Force.com sharing Rules allow you to selectively give defined sets of users access to records based on record ownership. You can define up to 100 owner-based sharing rules for each object.
    • Force.com sharing rules allow you to make automatic exceptions to your organization-wide default for defined sets of users.
  • Workflow and Assignment

      Salesforce Workflow is the automation of the following types of actions based on your organization’s processes:
    • Tasks:

      Assign a new task to a user, role, or record owner.
    • Email Alerts :

      Send an email to one or more recipients you specify.
    • Field Updates :

      Update the value of a field on a record.
    • Outbound Messages :

      Send a secure configurable API message (in XML format) to a designated listener.
  • Assignment

      Assignment rules are used to automate your organization’s lead generation and support processes:
    • Lead Assignment Rules :

      Specify how leads are assigned to users or queues as they are created manually, captured from the web, or imported via the lead import wizards.
    • Case Assignment Rules :

      Determine how cases are assigned to users or put into queues as they are created manually, using Web-to-Case, Email-to-Case, On-Demand Email-to-Case, the Self-Service portal, the Customer Portal, Outlook, or Lotus Notes.
  • Approval Process

    • The approval process within Salesforce is very powerful and flexible. The most important point to note is that planning and flowcharting the process upfront can benefit the development and also server as documentation.
  • Test Methods with Standard Code Coverage (At least 75%)

    • To facilitate and promote the development of robust, error-free code, Apex Code requires the creation and execution of unit tests. Unit tests are class methods that verify whether a particular piece of code is working properly. Unit tests are written in Apex Code and annotated with the test Method keyword.
  • Deployment

      The four-stage Salesforce deployment procedure is as follows:
    • Audit
    • Assessment
    • Prescription (Alignment)
    • Monitoring (Fine Tuning)
  • Salesforce Site Administration

    • Force.com Sites lets you create public web applications and web sites that run natively on Force.com - under your own domain. This lets you easily extend the reach of your existing applications to new, external audiences - and your site visitors don't need to authenticate to view your pages.
  • Custom Labels

    • Code base is prepared for multi-lingual support. If you work for a global or enterprise company you should expect that one day you will need to support multiple languages
    • Common error messages or help text can be reused
    • Ability to use a label in Apex Code and Visualforce Pages
    • Allows the text to be maintained by a system administrator rather than a developer
    • Data integrity is enforced if a delete attempt is made on the label and it is referenced by a Visualforce page or Apex Code
    • Readability of code and pages is improved by the use of custom label properties
  • Outlook Configuration

    • Simplify logging of all inbound and outbound emails to Contacts, Leads, Opportunities, Cases and custom objects.
    • Simplify the creation of Contacts and Leads directly from your Email.
    • Instantly view all Salesforce data in Outlook for any Email, Calendar or Contact item
  • Static Resources

    Static resources allow you to upload content that you can reference in a Visualforce page, including archives (such as .zip and .jar files), images, stylesheets, JavaScript, and other files.

      Using a static resource is preferable to uploading a file to the Documents tab because:
    • You can package a collection of related files into a directory hierarchy and upload that hierarchy as a .zip or .jar archive.
    • You can reference a static resource by name in page markup by using the $Resource global variable instead of hard-coding document IDs.
  • Integration with Google Map

  • Report by Graph, Gauge etc…

  • Mobile Application

Salesforce Team


Consummate Technologies has a perfectly balanced professional team of enthusiastic Professionals, IT analysts, business analysts, software architects, programmers, Force.com developers, testers, QA engineers, and maintenance staff, forming a network of intelligent people passionate about ensuring clients’ success.

  • Highly Qualified and Certified Salesforce Professionals
  • Consummate has 401 and 501 Certified Salesforce Developers
  • Consummate Technologies Salesforce Team’s Overall Technology Experience ranges from 1 - 15 years.
  • Consummate Technologies Salesforce Team’s Salesforce Technology Experience ranges from 1 - 5 years.
  • Salesforce Team Focuses on High Quality and Timely Deliverables.
  • Salesforce Team is available 24 * 7.
  • Salesforce Team is Energetic, Enthusiastic and ready to face New Business & Technology challenges.

Benefits of Salesforce.com

Salesforce.com - The most efficient model for carbon savings

When it comes to environmental impact, salesforce.com’s cloud computing model leaves a much lighter imprint than traditional IT hardware and software.

Salesforce.com - 95% more efficient than on premises

The savings in the cloud are enormous. By sharing computing resources among a large number of customers–over 97,700 in our case–you gain enormous economies of scale in the underlying resources, especially when it comes to carbon consumption. To be specific, an average of 95% less carbon--and consequently fewer emissions.

Salesforce.com - 64% more efficient than private clouds

Lots of companies are talking about clouds. But if you’re still buying hardware and going through painful upgrades, you’ve bought a false cloud, a “private cloud.” Whether it runs in a data center, uses virtualization technology, or is hosted, you’re missing the opportunity to be 64% more energy efficient with a real cloud computing solution.

Salesforce.com - One word: multitenancy.

Salesforce.com’s multitenant architecture is essentially a shared utility, giving it massive economies of scale to optimize computing resources across all our customers. Thanks to that, Salesforce.com saves a lot of energy by using a remarkably small number of servers and squeezing everything we can out of them through:

  • Optimized runtime processing
  • Optimized storage
  • Predictable load balancing
  • Continual analysis and energy improvement
  • Energy efficient servers
  • Micro-energy management
  • Optimized power consumption
  • Standardized architecture
  • Implementation is cost effective; a fraction of the total cost and time of other systems, improving ROI.
  • Robust, secure, real-time, and scalable.
  • Delivering integrated, completely customizable enterprise applications for companies of all sizes.
  • An intuitive interface that is easy to learn and use.
  • Ease of integration with proprietary systems.
  • Ease of implementation, running in weeks or days-not the months or years required by traditional client/server CRM software.
  • Does not require capital investment.
  • Improve Organization
  • Better Customer Service

Salesforce.com - Low Risk

Salesforce is low in cost, and, therefore, it is a low-risk management and organizational tool. Not only are the services on-demand--meaning customers only pay for what they want--but also there is no need for any hardware or software installation, because everything runs on cloud servers.

Salesforce.com - Improve Organization

Maintaining a Salesforce database helps your company digitize and organize its sales records. This act alone leads to many other benefits. For example, tracking current records accurately helps your company to up-sell to existing customers, cross-sell to other clients more effectively and even find new clients.

Salesforce.com - Better Customer Service

Salesforce allows for the customization of profiles for individual customers. This means that every client has its own record, as opposed to grouping clients together. Having quick, organized access to individual customer records naturally translates to better knowledge about an individual client's needs and a greater ability to provide solutions for those needs.

Salesforce

Salesforce CRM provides quick access to all critical account data, including a company overview, key sales data, relevant documents, partners involved in the account, and more. Sharing rules control who can see specific data within shared accounts and contacts.



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Sales Cloud:

  • Accounts and Contacts

    Sales reports get a complete customer picture at a glance—including account history, contacts, interactions, assets, and more. Now you can follow customer accounts in the Accounts Chatter feed, where updates are sent in real time. With the Sales Cloud, team and customer information is in one place, where updates are shared instantly, making it easy to build stronger, longer-lasting relationships.

    • Contact Management Software and its Evolution to the Web

      Contact management software started out as a way for individuals to create an electronic database of customers and business contacts. As companies have searched for ways to consolidate, streamline, and share customer information, client management software tools have greatly expanded in scope. Nowadays, contact management systems let people and businesses record and track customer, client, and supplier interactions, including emails, faxes, calendars, faxes, project- and sales-related documents, and more.Businesse's have come to understand that they can boost productivity and lower costs by managing all this information with a single, integrated platform rather than a proliferation of client management software tools with different data collection schemes. As a result, the older method of using Microsoft Outlook with a simplified database has become largely obsolete.

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  • Marketing and Leads

    • Why manage your marketing campaigns in a silo detached from sales? The Sales Cloud™ brings it all together: It’s your command center for managing and tracking campaigns—across all channels, from lead capture to close. Now you can make intelligent decisions about where to invest, while validating the impact of your marketing activities on your company's bottom line.
    • With Salesforce CRM, you can manage marketing campaigns across a variety of channels from a single application. Finally, you get a consolidated view of campaign spending and performance.
      • Lead Management with Salesforce CRM

        Cloud computing–based Salesforce CRM is the world’s most widely used Salesforce automation solution, and streamlined sales lead management is at the heart of this success.Only Salesforce CRM ideally meets the needs of companies of all sizes, from the smallest local operation to the largest international enterprise. Thanks to sophisticated capabilities for lead management and lead tracking, you get a complete view of prospects and customers. You can share all this critical information in real time with your colleagues in marketing and customer service. The result is a focused lead-management effort that transforms more prospects into sales.

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  • Opportunities and Quotes

    • Opportunities display important details about the deals your teams are working on, like how much each one is worth, who you're competing against, and what stage the deal is in. You can follow the Chatter opportunity feed to receive automatic updates, plus track all associated activities as they happen to close deals faster. With opportunities, you'll never be out of the loop.
    • With Sales Cloud, you’ll track all opportunity-related data including milestones, decision makers, customer communications, and any other information unique to your company’s sales process. You can schedule automatic email reminders to keep teams up to date on the latest information.
      • Sales Tracking Software in the Cloud from Salesforce.com

        Sales tracking software started out years ago as a desktop productivity tool for busy sales reps. It then evolved into larger applications housed in companies’ on-premises IT servers, with user access through a local office network or LAN. Years later, more than a few sales tracking software applications remain stuck in this now old-fashioned mode. Meanwhile, the business world has advanced to the ease and affordability of Salesforce.com’s sales tracking software solution in the cloud, also known as “software as a service.”Today, cloud-based Salesforce CRM Sales is the most widely used application for sales lead tracking and management. With our subscription-based sales tracking software as a service, you gain unmatched capabilities without having to buy on-premises sales tracking software and hardware to run it on. Gone are the tedious implementation headaches and budget-busting maintenance costs of traditional sales tracking software. Instead, your reps gain a single platform they can easily access anytime, anywhere—with no more than a Web browser.

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  • Jigsaw for Salesforce

    • Get all the leads you need, right inside your CRM.What if you had a continuous supply of high-quality leads, delivered right inside your CRM? And not just any leads, but the titles you really need! Welcome to Jigsaw for Salesforce—the best way to build pipeline and boost win rates, with 26 million B2B contacts updated in the cloud by a community of 1.6 million sales professionals.
    • In sales, time is money, and Jigsaw makes haste—not waste—by connecting you with precisely the people you're looking for. Our in-depth database delivers the right contacts by industry, company size, title, and other key criteria of your choosing. Don't worry about stale leads: Our cloud-based community constantly updates your contacts with the latest dat.
      • The ultimate in sales lead generation and data cleansing: Jigsaw for Salesforce

        Sales lead generation is a key ingredient in every company’s success, and it’s not just a matter of quantity, but quality as well. The challenge is finding the right prospects—those with decision authority for what you’re selling—and obtaining complete contact information. For follow-on sales and marketing efforts to be productive, data cleansing then comes into play to ensure that information stays complete and up-to-date and dead records get eliminated.There’s an unbeatable solution for both the sales lead generation and data cleansing sides of the equation, and it’s integrated with Salesforce CRM: Jigsaw for Salesforce.

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  • Approvals and Workflow

    • With the Sales Cloud, your organization's efficiency and consistency both get a big boost. Now you can get greater control over routine activities, eliminate redundant tasks, automate approvals, and experience widespread adherence to your business processes. Suddenly, nothing impedes the momentum of your sales efforts.
    • Design and automate any process including quotes, product configuration, telesales scripting, and sales methodologies, right in Salesforce CRM.
      • Visual Workflow datasheet
      • Processes:Every company has hundreds of business processes. With the Visual Workflow multi-step processes can be rapidly modelled in a visual designer and instantly run in the cloud.
      • Approvals:A specialized type of workflow called an “approval” can route information to a series of people, each of whom can approve or decline the information and then send it on to the next step in the process.
      • Rules:You can use various criteria to determine when a workflow is triggered. In addition, you can use rules to validate data and enforce business logic when a user is entering data. You can use formulas to perform calculations or to fill out other data based on user-defined entries.
      • Monitoring and queuing:Time-based workflows are placed into a queue that can be easily monitored from the administrative console. Creating transparency in business processes makes it easy to maintain an audit trail and keep tasks from falling through the cracks.
      • Tasks and alerts:It’s easy to alert people when their participation is required in a business process. Whether it’s to approve a PO or implement a request, alerts are sent via email and can be assigned as a Task in Force.com.
    • Sales process Management and Workflow

      The Sales Cloud is the world’s most complete, trusted, and popular workflow automation engine for the full range of sales management needs. And now the Force.com Visual Process Manager lets you take sales process management to yet another level—more quickly and easily than was ever possible before.The Visual Process Manager makes it simple to eliminate the grunt work from sales management processes so your reps can spend more time pursuing customers and less on administration. You can also make sure everyone is following the same playbook, adhering to the sales process management rules and procedures that have proven to work best for your organization and sales cycles.


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  • Email and Calendaring

    • Sales reps and managers love the Sales Cloud because it works with the other applications they already use every day. Whether your company uses Microsoft Outlook, Lotus Notes, or Gmail, you and your teams won't have to change the way you work. The Sales Cloud and your favourite apps are joined together so you can simply work smarter.
    • You can synchronize Salesforce CRM with your Microsoft Outlook address books, calendars, and even email to dramatically improve productivity and organization-wide visibility.
      • Sales Tracking Software in the Cloud from Salesforce.com

        Sales tracking software started out years ago as a desktop productivity tool for busy sales reps. It then evolved into larger applications housed in companies’ on-premises IT servers, with user access through a local office network or LAN. Years later, more than a few sales tracking software applications remain stuck in this now old-fashioned mode. Meanwhile, the business world has advanced to the ease and affordability of Salesforce.com’s sales tracking software solution in the cloud, also known as “software as a service.”Today, cloud-based Salesforce CRM Sales is the most widely used application for sales lead tracking and management. With our subscription-based sales tracking software as a service, you gain unmatched capabilities without having to buy on-premises sales tracking software and hardware to run it on. Gone are the tedious implementation headaches and budget-busting maintenance costs of traditional sales tracking software. Instead, your reps gain a single platform they can easily access anytime, anywhere

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  • Content Library

    • The integrated content library in the Sales Cloud eliminates the need to search through mazes of folders and mountains of email. With popular consumer Web features like tagging, search, and popularity rankings, everyone finds what they need in a flash. With the latest sales presentations and collateral right at your fingertips, you're sure to win more business from customers and prospects.
    • With Salesforce CRM, you can collaborate online with your sales, marketing, and service teams to create killer presentations with drag-and-drop ease. You can share presentations with customers and colleagues entirely in the cloud—no downloading required.

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  • Analytics and Forecasting

    • Get an at-a-glance, personalized view of your business, all in real time. Everyone from executives to managers to individual sales reps are never more than a few clicks away from the insight they need to make smart business decisions and accurately estimate future sales. Forecasting with confidence has never been easier.
    • Get the real-time status of your business at a glance. Dashboards graphically display your company’s key performance indicators. Personalize them by department, role, or even individual, so everyone sees only the information most relevant to him/her.

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  • Partners

    • A loyal group of business partners can increase your indirect sales. Imagine the bump you could get if collaborating with those important partners were as easy as collaborating with your internal teams. With the Sales Cloud, you can work closely with partners in real time: sharing sales information and following joint processes. The Sales Cloud makes it easy to build and manage a loyal partner community.
    • With a compelling partner portal branded to look like an extension of your Web site, you’ll easily recruit and accept partners that meet your channel objectives. With Salesforce CRM’s easy-to-deploy portal, you can qualify, on-board, train, and track partner progress all in one system.

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  • Mobile

    • From free Mobile Lite access to the full version, the Sales Cloud's mobile capabilities keep you connected. With instant access on your handheld device, you can log calls, respond to hot leads, and access vital information like opportunities and dashboards wherever you are. And with Chatter for your mobile device, boost productivity with all business information coming to you, making team collaboration easy to seal the deal quickly. View our mobile overview or watch demos for BlackBerry or iPhone.
    • Thanks to streamlined navigation, you can quickly perform tasks or find what you need in Salesforce CRM right from your mobile device. From pop-up reminders to customizable layouts, Salesforce CRM makes it easy to do more on the go.

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  • AppExchange

    • The AppExchange is the leading online marketplace for cloud computing applications. In just a few clicks, you can find and evaluate more than 1,000 apps and services for the Sales Cloud. Find additional apps to help you with contract management, advanced territory management, data cleansing, compensation, and more.
    • The AppExchange will help you find solutions for CRM and beyond from more than 450 market-leading application providers in one central location. Explore partner apps for sales compensation, contract management, project management, and much more.
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Service Cloud

The future of customer service.Provide faster, more responsive service across every channel — from the call center to the social Web.

    Provide faster, more responsive service across every channel — from the call center to the social Web.
  • Make agents more productive
  • Reduce service costs
  • Make the most of social channels


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  • Real-time Collaboration

    • Welcome to the new world of customer service. It’s a world in which your agents collaborate across your company to close cases faster and solve the most complex customer issues in real-time. And you? You connect easily with experts to stay on top of critical developments and stay informed always.
    • Company directories with a sea of faceless names are a thing of the past. Get to know more about your company, your colleagues, and the experts residing within your company using Salesforce Chatter. Begin by creating a profile with your photo and areas of expertise. Colleagues interested in learning from you and what you’re up to can follow you — and you can do the same. Salesforce Chatter provides a fast and easy way to share important information, including quick solutions to your customers’ questions.

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  • Call -Center

    • Here’s everything you need for a productive call center and happy service agents. Create and track incoming cases from both traditional and social channels, automatically route and escalate cases, and integrate with your telephony or back-office applications. It’s as easy as using as your favourite Web site.
    • For service agents, quickly finding the right information about customers is critical. With the next-generation console, agents’ screens are optimized to manage social media and case activities with fewer clicks and less scrolling. And a new user interface streamlines the agent experience with tabbed records, so agents can dramatically speed up support, sales, and telemarketing activities without losing context.

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  • Community

    • Smart companies recognize the value of collaborating with customers and tapping into the wisdom of the crowd, to capture the best answers and most innovative ideas. Spark conversations that are more insightful, capture knowledge that makes you smarter, and harness the innovative potential of social networks.
    • Your customers can seek help from others in the community with the Answers feature. They can ask questions and vote on Answers, and you can capture the best information in the knowledge base.

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  • Social

    • Salesforce CRM is native to the cloud. That means it’s easy to connect your service application with popular Web communities such as Twitter and Facebook. As a result, you can join conversations about your company, products, and services in places that have been out of reach for service organizations—until now.
    • Salesforce for Twitter helps you connect with your customers in real time. You’ll create cases, push knowledge, or just join the conversation, all from within Salesforce CRM. It's available today on the AppExchange.
    • Social CRM: the new way to connect with customers

      • Customers are adopting social networks at a breathtaking pace, and businesses are scrambling to keep up. Some companies are succeeding better than others; the key is implementing an effective strategy for what is fast becoming known as “Social CRM.” In essence, Social CRM involves tapping into social networking as a new channel within your existing CRM processes and investments. The goal is to deepen relationships with customers, improving and strengthening them through more meaningful interactions.

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  • Knowledge

    • The knowledge base provides answers quickly across every channel. Plus, your agents can collaborate with Salesforce Chatter. You can capture all the information from your social channels or Chatter in knowledge articles. And customers can get answers 24/7 via the customer portal.
    • Patented dimensions technology isolates answers for each customer based on what is relevant. That means faster, easier searches and speedier case resolution.
    • Knowledge Management Software as a Service

      • Think about all the information and expertise of everyone in your organization. How do you bring all that wisdom to bear when and where it’s needed? That’s the idea behind knowledge-management software. Knowledge management tools collect company and product information and organize it in a searchable format, so support agents and customers can quickly and easily find answers to important questions.Salesforce CRM brings you a knowledge management system that goes well beyond the capabilities of conventional knowledge management software. Because Salesforce CRM is a cloud-based application—also known as “software as a service”—its powerful knowledge management tools are easy to access anytime, from anywhere. And here’s perhaps its most important advantage: You don’t have to buy Salesforce CRM or the infrastructure to run it on as you would with on-premises knowledge management software. Instead, it’s available on an affordable subscription basis.

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  • Live Agent

    • Customers today expect fast responses and quick resolutions. With Live Agent, you can give them faster answers to their questions, at a lower cost to you. Check out this new functionality.
    • Live Agent is fully integrated with the Service Cloud, so there’s nothing to install or set up. Your agents will be chatting in no time.

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  • Customer Portal

    • With a Salesforce CRM-powered customer portal, your customers can get service on their own, 24 hours a day. They can get case updates and search the knowledge base, all without picking up the phone. Your customers and agents can even interact in the ideas and answers communities.You'll see loyalty go up while your service costs go down.
    • With Salesforce CRM’s customer portal, your customers can log cases and get updates 24x7. All via the intuitive user experience for which Salesforce CRM is famous. The result—higher customer satisfaction at a lower cost.

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  • Partner Service

    • With Salesforce CRM, you can let partners take care of service issues for you, or you can work closely together to keep your joint customers happy. Easily deploy a portal where your partners can create and update cases, or even share information in real time with other companies that use salesforce.com.
    • Outsource your service management by allowing third-party service reps to manage customer cases via the partner portal. Service partners can do everything they need to resolve customer support issues: search the solution database, log cases, make case comments, and run reports.

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  • Contracts and Entitlements

    • Service contracts and entitlements let agents instantly match customers with the appropriate level of service, and manage per-customer service costs more effectively. Want to know how a case is progressing? With the intuitive service timeline, agents and supervisors can easily track second-to-second progress against service milestones to make sure service level agreements are being met.
    • With an easy-to-read visual timeline of service milestones, agents immediately see what needs to get done — and when. Zoom in for a close-up of second-to-second progress. Zoom out for the big picture over minutes or hours.

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Database.com

  • The enterprise cloud database

    What if your database made it easy to build mobile apps and could make all of your apps social? What if it was automatically secure, proven, and trusted—and even ran in the cloud? One database can do all this, and soon it can be yours. Only Database.com can do this.

    • Built on open standards
    • Engineered for mobile and social apps
    • Secure, proven, and trusted for business

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  • The only database built for the cloud
    • Because Database.com was built for the cloud, it’s secure, reliable, and available 24/7. Your data is always backed up, and disaster recovery is built in. Plus it’s automatically elastic. As you grow, your database grows with you.
  • Open to any developer on any platform
    • You can access Database.com from any app, written in any language, running on any platform. And it supports open standards like REST, SOAP, oAuth, and SAML.
  • The only database with an enterprise social graph
    • With the built-in enterprise social graph, you can easily add profiles, status updates, feeds, and groups to all of your custom apps.
  • The world’s most trusted and secure database
    • It's the same database that’s been powering salesforce.com applications since 1998. More than 97,700 organizations rely on it every day, including some of the world’s largest banks, government agencies, and healthcare providers.

Appforce

The fastest way to build enterprise apps
With Appforce, you can build apps 5x faster at about 1/2 the cost of traditional software platforms. Build HR apps, financial apps, project management apps, and much more, without being a professional coder.

  • Build apps with 80% clicks and 20% code
  • Run your apps easily on mobile devices
  • Allow users to create reports and dashboards
    • Drag and drop UI

      Don't know HTML or other UI languages? No problem. Appforce generates a user interface for you, so you simply drag and drop page elements where you want them.
    • Workflow, logic, and process design

      Visual process tools and wizards make it second nature to add complex business logic to your apps, and to make changes as your business evolves.
    • Real-time mobile deployment

      Running your apps on an iPhone, BlackBerry, or Android device is easy. Just enable mobile access, install the Salesforce mobile client, and you’re on your way.

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  • Application Development with Force.com

    Enterprise application development with traditional software has always been too complex, too slow, and too expensive. A new model called cloud computing has emerged over the last decade to address these problems. Applications that run in the “cloud” are delivered as a service so companies don’t have to buy and maintain hardware and software to run them—or huge IT teams to manage and maintain complicated deployments. Salesforce.com pioneered cloud computing with our comprehensive CRM application suite. More recently, we’ve opened up our infrastructure so everyone can use it for custom application development. With salesforce.com’s Force.com cloud platform, you can build any business application and run it on our servers.

Siteforce

The fastest way to build data-rich websites

Build data-rich websites and web apps quickly. Siteforce includes site hosting, content management, a database, and a content delivery network. And it’s all in the cloud, which means we take care of the infrastructure.

  • Share information with prospects and customers
  • Scale easily with integrated content delivery
  • Deploy instantly without big upfront costs

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    Application Development with Force.com

  • Enterprise application development with traditional software has always been too complex, too slow, and too expensive. A new model called cloud computing has emerged over the last decade to address these problems. Applications that run in the “cloud” are delivered as a service so companies don’t have to buy and maintain hardware and software to run them—or huge IT teams to manage and maintain complicated deployments. Salesforce.com pioneered cloud computing with our comprehensive CRM application suite. More recently, we’ve opened up our infrastructure so everyone can use it for custom application development. With salesforce.com’s Force.com cloud platform, you can build any business application and run it on our servers.

VMforce

The fastest way to build enterprise Java apps

Build and run your enterprise Java apps without worrying about provisioning, maintaining, or scaling hardware, app servers, or databases. VMforce makes everything fast and easy.

  • Develop locally in the Eclipse-based Spring IDE
  • Code with standard Java, including POJOs, JSPs, servlets, Spring, and JPA
  • Drag-and-drop your project to deploy to VMforce.

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  • Managed Java runtime

    Run your Java apps in the cloud, with no hardware to provision and no software stack to install, patch, tune, or upgrade. Built-in load balancing, scalability, and disaster recovery let you focus on innovation instead of infrastructure
  • Spring framework

    VMforce supports the Spring framework—used by 2 million+ Java developers—and offers a Java runtime that’s optimized for Spring-powered applications. The result is unmatched performance and monitoring.
  • JPA connector to Database.com

    An integrated JPA provider generates tables and columns from the entities and fields of your Java objects. Annotate your classes and your objects will be automatically persisted in Database.com.
  • Business application components

    Database.com integration means Java apps deployed to VMforce can access a range of application services—including user authen- tication, security and sharing rules, global search, reporting, and social collaboration via the chatter API.

Application Development with Force.com

Enterprise application development with traditional software has always been too complex, too slow, and too expensive. A new model called cloud computing has emerged over the last decade to address these problems. Applications that run in the “cloud” are delivered as a service so companies don’t have to buy and maintain hardware and software to run them—or huge IT teams to manage and maintain complicated deployments. Salesforce.com pioneered cloud computing with our comprehensive CRM application suite. More recently, we’ve opened up our infrastructure so everyone can use it for custom application development. With salesforce.com’s Force.com cloud platform, you can build any business application and run it on our servers.

ISVforce

The fastest way to bring commercial apps to market

ISVforce provides all the tools and resources you need to distribute your apps and grow your cloud business. More than 800 independent software vendors use ISVforce to reach millions of customers.

  • Manage customers from trial to deployment
  • Select packaging and distribution options
  • Support your customers in real time

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  • Customer success console

    Only ISVforce gives you real-time visibility tools to help you fine-tune your customers’ experience. Add built-in remote support abilities and debugging tools, and customer success—as well as recurring revenues—come easy.
  • Trials and provisioning

    Manage customer lifecycles from trial to deployment. Trialforce lets you pre- configure free trials easily and convert these trials into customers. At every step, you’re in control of user licenses—and your business.
  • Packaging and upgrades

    Free yourself from time-consuming details. Push upgrades and patches happen automatically, so you can focus on what’s important: delivering innovation to customers faster and more often.
  • AppExchange

    Leverage the world’s leading cloud computing marketplace to reach more than 97,700 businesses worldwide. Your AppExchange listing is your storefront to 3 million+ subscribers, who are just one click away from installing your app.

Application Development with Force.com

Enterprise application development with traditional software has always been too complex, too slow, and too expensive. A new model called cloud computing has emerged over the last decade to address these problems. Applications that run in the “cloud” are delivered as a service so companies don’t have to buy and maintain hardware and software to run them—or huge IT teams to manage and maintain complicated deployments. Salesforce.com pioneered cloud computing with our comprehensive CRM application suite. More recently, we’ve opened up our infrastructure so everyone can use it for custom application development. With salesforce.com’s Force.com cloud platform, you can build any business application and run it on our servers.

Chatter

The best way to collaborate at work

  • Collaborate privately and securely
  • Follow people, information, and groups
  • Share files and status updates

Work more efficiently and closely with your colleagues on your own private and secure social network — Chatter. Where updates on the people, projects, and data that matter most are automatically pushed to you.



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Newest Chatter features

  • Profiles

    Company directories with a sea of faceless names are a thing of the past. Get to know your colleagues and share your expertise through business profiles. Find and follow peers and experts to expand your network, discover new and useful information, and increase productivity. Establish yourself as an expert in the areas where you have knowledge to share. Keep your colleagues up to date on your work. Other people in your company can follow you so you can share your expertise and knowledge across your company.
  • Groups

    In business today, people frequently form new teams and work together on important projects. Groups help your teams get organized, share information, collaborate on documents, and work more productively to get things done. You can even set up private groups so you can work privately on sensitive projects with specific colleagues. Groups are easy to create and even easier to use. Collaborate with colleagues in real time. Share insights, links, and documents through Chatter groups.
  • File Sharing

    Ever have trouble finding or sharing documents with colleagues? Not anymore. The documents you need to work on with colleagues and teams will be available instantly and securely right from your browser. You can even do a quick preview before downloading. Say good-bye to frustrating searches through email archives and folders. Preview files directly within feeds, so you don't have to download a file until you're sure it's what you need. sharing
  • Recommendations

    Chatter makes it easy to collaborate and get important information fast when you’re following the right people and joining the right groups. To help you get the most out of your feed, Chatter uses dynamic logic to recommend relevant people in your company to follow and important groups you should join. Find people you should follow with Chatter’s automatic recommendations based on criteria such as common connections, number of followers, and management hierarchy.
  • Sharing

    Chatter is built on the Force.com platform, and thanks to its sophisticated sharing model, people see everything they need to see and nothing they don't. Even better, Salesforce's famous ease of use means it's easy for you to keep the right people in the know and to keep sensitive information private, even during personnel changes. Set sharing rules based on organization, role, object, or department. You'll easily create the business rules and sharing model you need to conduct your business. and security
  • Notifications

    Since it’s impossible to stay logged in to Salesforce around the clock, Chatter sends email notifications when something important happens in your feed. You can specify when you want to receive emails so you get instant alerts about key posts to your profile or in important groups. You can even choose to receive a daily or weekly digest for a quick recap of what’s new in your company.
  • Feeds

    Monitor the people, groups, and projects that matter most to you in one spot: You'll never be out of the loop again. With real-time feeds, your teams will work together on fast-moving issues such as sales pursuits, customer projects, and marketing campaigns. Filtering tools help you fine-tune your feeds so you can focus on what matters most and tune out everything else. Stay on top of everything that's happening with business and project details, team member updates, and more, all consolidated in one place. Find a complete view of your real-time feed on Chatter Central.
  • Invitations

    Everyone in your company can work together like never before on Chatter–even colleagues who don't have a Salesforce license. With Chatter invites, collaboration at your company is private, secure, and free. Invite co-workers who are not currently using Salesforce to collaborate on projects, files, and more. You can send invites from Chatter Central or the people tab

CRM magazine voted Salesforce the best CRM application for small through enterprise-size businesses as well as best Salesforce automation.

  • Complete ease of use—it's all online and simple to access
  • Powerful mobility features that make you productive from anywhere
  • Collaboration tools that bring information to you
  • Real-time visibility across your business to make smart decisions

Benefits of Salesforce Automation (SFA):

  • SFA saves you time & money.
  • SFA allows you to concentrate more on your business.
  • Contract management comes with SFA.
  • SFA is easy to use.
  • SFA offers real-time analytics & reports.
  • Up-to-date information via SFA.
  • SFA mobile capabilities.

Products and services: (SFA):

  • The Sales Cloud.
  • Outlook Integration.
  • The Service Cloud.
  • Force.com platform.
  • Chatter.
  • AppExchange.
  • Web services.

Software as a service (SaaS):

Historically, companies were required to buy, build and maintain their IT infrastructures despite exponential costs. SaaS gives companies an alternative. Here’s what’s driving customers to take advantage of SaaS solutions:
  • High Adoption:

  • SaaS applications are available from any computer or any device—any time, anywhere. Because most people are familiar with using the Internet to find what they need, SaaS apps tend to have high adoption rates, with a lower learning curve.
  • Lower Initial Costs:

  • SaaS applications are subscription based. No license fees mean lower initial costs.
  • Painless Upgrades:

  • Because the SaaS provider manages all updates and upgrades, there are no patches for customers to download or install.
  • Seamless Integration:

  • Many provider APIs that let you integrate with existing ERP systems or other business productivity systems.

Consummate has the experts, proven track record, first-hand knowledge and passion to ensure your success. Our global team of certified professionals has direct access to Saleforce.com’s product and technology development teams.

"Our Experts, Your Business, Proven Results"



We help you get going fast—and keep going strong :


  • Need to get up and running quickly? Check out our flexible, affordable Salesforce CRM Solution Packages
  • Ready to evaluate our platform or build your own apps on Force.com ? Get the support you need with our Force.com Platform Services
  • Working with a partner or managing your own implementation? Use our Expert Services to get and stay on track or to add a dedicated architect to your team.
  • And of course we offer Custom Consulting Services – for comprehensive implementations that meet your unique business needs.

Salesforce CRM Integration solutions we've implemented include :

  • Web-to-lead integration to minimize rekeying, track lead sources and campaign effectiveness, and fit your lead workflow.
  • Custom tabs and object customization and configuration for existing Salesforce CRM instances.
  • AppExchange application installation and configuration
  • Customer Portal product customization and Nonprofit starter pack
  • Initial Salesforce CRM implementation, contact migration and Outlook Edition (Connect for Microsoft Outlook) integration

Why Consummate?

Streamline your workflows and get your business into the cloud. Salesforce CRM consultants and salesforce.com certified developers are standing by. Consummate strives to support its customers in every phase and aspect of their IT needs. Our management and support services include :

  • Flexible

  • Expertise in all Industries. Experience with small, medium, nonprofit and global organizations.

  • Cost Effective

  • Cheaper, faster and more trustworthy than the "mega" consulting firms. We will always make sure that you are 100% satisfied

  • Expertise:

  • There is literally no doubt that we are the best at what we do. We can solve any problem that you put in front of us,provide guaranteed solution to you .

  • International:

  • Teamed with international organizations from USA, UK, Germany, Spain, Israel, Australia and more.