SAP C4C CRM


SAP C4C CRM

In today’s competitive market, it is important to meet customer requirements and align your sales, marketing and service business lines to provide higher customer satisfaction. It is also important to design a cheap, integral solution that helps an organization to achieve its objectives and meet customer needs in a flexible environment. SAP Cloud for customer (C4C) is a cloud solution to manage customer sales, customer service and marketing activities efficiently and is one of the key SAP solution to manage customer relationship.

SAP C4C sub Modules

- SAP Cloud for Sales
- SAP Cloud for Service
- SAP Cloud for Social Engagement
- SAP Clod for Customer Engagement

Advantages of SAP C4C

- One of the key benefits of using SAP C4C is its operation expenditure cost and operation maintenance.
- You can take licenses as per your requirement and it can be increased on demand.
- SAP C4C solution is managed by vendor and all operational costs and maintenance is the vendor’s responsibility.
- SAP C4C solution allows you to manage customer needs from anywhere and with seven-layer security from cloud service providers.
- You can access all customer information regardless where they are stored or available.
- SAP C4C is based on cloud and use secure and fast communication using web, mobile and supporting mobile platforms iOS, Android and Windows devices, in both online and offline mode.

Subscriptions and Tenants:

As a customer to implement C4C, they would approach the SAP for licenses and user credentials. For this the SAP would grand them space in there central sever and that Space is referred to as TENANT. So the organization would place a Subscription for that particular SPACE in the server of SAP. So this particular process of requesting space is called SUBSCRIPTION. When an org approaches SAP for a production tenant SAP would give a test tenant by a free of cost. If you need additional test tenant, you need to purchase additionally.

Types of tenants:

Public tenant: If you take a space allocation from SAP, that space would be big enough to getter the need of other organizations also, i.e., the same tenant is given to you is given to other organizations also but enough measures to take of the data security.Data would not be misplaced between the organizations but the tenants would be shared. But In this case the development you want to do minimized because the control will be lies with SAP.
Private tenant: the tenant the you have placed subscription for would be completely used for your organization and that space would not be given to any other organization that is called Private tenant. In which case you have more flexibility to customize and develop enhancements on C4C Tenant.

Customer data appear In C4C application

On the left hand side we will have the header data. On the top we have few tabs like overview, feed, recent orders, chats, activities, account team, sales territories. Each Tab provides a different information related to one area under the custom master data.

SAP C4C Key Points

- SAP Cloud for Customer solution is available from June 20, 2011.
- SAP C4C is available in 19 languages as on May 2015.
- You can easily integrate C4C solution to SAP ECC, CRM and Outlook using SAP NW Process Integration or SAP HANA Cloud Integration HCI for standard scenarios.
- SAP C4C is a new product of SAP based on SaaS (software as a service), PaaS (Platform as a service) and IaaS (Infrastructure as a service).
- SAP C4C connecters are available for popular middleware like Dell Boomi for cloud integration, Informatica, MuleSoft for application integration etc.